Refund policy

Returns & Refunds Policy

No Returns on Perishable Products

Due to the perishable nature of caviar, we do not accept returns. All sales are final once an order has been fulfilled and dispatched.

We encourage you to review your order carefully before completing checkout. If you have questions about a product before purchasing, please contact us at hello@goldcaviar.ca.

Damaged or Incorrect Orders

If your order arrives damaged, in poor condition, or contains incorrect items, please contact us within 24 hours of delivery at hello@goldcaviar.ca. Include your order number and, where possible, a photograph of the issue.

We will review each case individually and, where appropriate, offer a replacement, store credit, or refund at our discretion.

Order Cancellations

Because of our same-day fulfilment process, we are unable to cancel or modify orders once they have been placed. Please review your cart and delivery details carefully prior to completing your purchase.

Quality Guarantee

We stand behind the quality of every tin we ship. If you are dissatisfied with your order for any reason related to product quality, please reach out to us and we will do our best to make it right.

Contact

For any concerns related to your order, please contact us at hello@goldcaviar.ca within 24 hours of receiving your delivery.